Sheeraz Qureshi, MD, MBA, co-chief of HSS Spine, shares his perspective on how, when used correctly, AI can bring patients and physicians closer together by by alleviating routine administrative tasks.

All too often, going to the doctor is a demoralizing, corporatized and impersonal experience. Patients wait weeks to even snag an appointment – and when they finally arrive at the doctor's office, they spend most of their time filling out intake forms and watching physicians or nurses type notes into a computer. As artificial intelligence becomes more prominent in the healthcare sector, many patients fear that it will wear away at human interaction even further. But it doesn't have to.

In fact, used thoughtfully, AI can do the exact opposite. By automating time-consuming administrative tasks, AI tools can free up doctors, nurses and staff to focus on what matters most: delivering personalized, empathetic care.

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