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The impact of AI on patient experience and patient care

Becker's Hospital Review reports that the use of AI technologies in healthcare is rapidly becoming more widespread. But at this early stage of widespread AI adoption, patients have clear preferences as to which AI tools they perceive as useful and which they view with suspicion. 

During a Becker's Hospital Review podcast, Paul Coyne, NP, DNP, MBA, MS, APRN, AGPCNP-BC, senior vice president and chief nurse executive at HSS discussed common patient perceptions about AI as well as the technology's potential to truly improve the patient experience and patient care.

Coyne said that when leaders are considering implementing any technologies, especially AI, they should select these technologies carefully. It is important to prioritize technologies that lessen or eliminate the administrative burden — which dehumanizes the patient and caregiver experience — while preserving and augmenting the human aspects of the experience. "We need to be very closely monitoring each implementation to ensure that goal of humanizing the experience is met," he said.

Read the full article at beckershospitalreview.com.