In this podcast interview, Jamie Nelson, senior vice president, chief information officer at HSS, discussed how HSS managed the lockdown during the height of the COVID-19 pandemic and her team’s big plans to continue to digitize as much as possible. She also discussed the “new paradigm” leaders face in the wake of COVID.

“There’s so much focus on digital in terms of the consumer, with apps and things like that, but it’s much broader than that. It’s digitizing the back office, digitizing human resources, and digitizing pathology,” explained Nelson. Being able to use cutting-edge technologies “helps motivate staff and keep them moving in the right direction.”

Implementing a plan for bringing staff back to the office doesn’t happen overnight — and perhaps it shouldn’t. “It’s okay to take a few months to put this together, because hopefully you’re getting real-time feedback from the staff on what’s good, what’s not good, and what they want to change,” said Nelson.

Read the full Q&A at healthsystemcio.com.