New York, NY,
12:18 PM

Press Ganey Awards HSS for Outstanding Patient Experience

Press Ganey, a quality measurement and improvement service used by half of all hospitals in the U.S., has awarded five top 2020 honors to Hospital for Special Surgery (HSS).

The awards honor “top-performing health care organizations whose commitment to delivering reliably safe, compassionate, high-quality care and creating a culture of excellence to engage and support caregivers has measurably advanced health care, even as the industry faced the immense challenges and demands presented by the COVID-19 pandemic,” according to Press Ganey.

For the eighth consecutive year, HSS received the Press Ganey Guardian of Excellence® Award for scoring in the top five percent of hospitals in the “Patient Experience” category. The award is based on performance data collected by Press Ganey from April 2019 to March 2020.

“We are again honored to receive this recognition, which is especially meaningful during these unprecedented times,” said Louis A. Shapiro, HSS president and CEO. “It confirms we are achieving our mission to provide the highest-quality patient-centered care in our specialties of orthopedic surgery, rheumatology and rehabilitation. We will continue to strive to ensure an outstanding patient experience for everyone who walks through our doors.”

HSS received three Press Ganey Pinnacle of Excellence® Awards and two Press Ganey Guardian of Excellence® Awards. The Pinnacle of Excellence was awarded to HSS for inpatient care, outpatient care, and care provided at the HSS Ambulatory Surgery Center of Manhattan, a Second Avenue location opened in 2017.

The Pinnacle of Excellence Award is based on patient surveys that include measures such as “Likelihood to Recommend,” “Overall Rating” and/or “Teamwork.” HSS received the 2020 award for both inpatient care and outpatient care, based on data collected from May 2017 to April 2020.

“People come to HSS to receive the best care available, and we are dedicated to maintaining the highest standards across all aspects of the patient experience,” said Bryan T. Kelly, MD, MBA, HSS surgeon-in-chief and medical director. “It’s never easy being hospitalized or needing surgery, and the relationship between the caregiver and patient is fundamental. In the evolving healthcare environment, our goal remains to provide safe, high-quality care, while treating all of our patients with compassion and respect.”

The Press Ganey awards reflect the culture of collaboration and teamwork at HSS and efforts for continuous improvement at all HSS facilities, said Chao Wu, chief patient experience officer and assistant vice president at HSS. “It is especially gratifying that the HSS Ambulatory Surgery Center has been recognized this year,” she notes. “Providing an outstanding patient experience has been one of our top priorities wherever we provide patient care. The awards show that our heart is in it and our journey to achieve this goal has been successful.”

About Press Ganey

Press Ganey pioneered the health care performance improvement movement more than 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

About HSS

HSS is the world’s leading academic medical center focused on musculoskeletal health. At its core is Hospital for Special Surgery, nationally ranked No. 1 in orthopedics (for the 14th consecutive year), No. 2 in rheumatology by U.S. News & World Report (2023-2024), and the best pediatric orthopedic hospital in NY, NJ and CT by U.S. News & World Report “Best Children’s Hospitals” list (2023-2024). In a survey of medical professionals in more than 20 countries by Newsweek, HSS is ranked world #1 in orthopedics for a fourth consecutive year (2023). Founded in 1863, the Hospital has the lowest readmission rates in the nation for orthopedics, and among the lowest infection and complication rates. HSS was the first in New York State to receive Magnet Recognition for Excellence in Nursing Service from the American Nurses Credentialing Center five consecutive times. An affiliate of Weill Cornell Medical College, HSS has a main campus in New York City and facilities in New Jersey, Connecticut and in the Long Island and Westchester County regions of New York State, as well as in Florida. In addition to patient care, HSS leads the field in research, innovation and education. The HSS Research Institute comprises 20 laboratories and 300 staff members focused on leading the advancement of musculoskeletal health through prevention of degeneration, tissue repair and tissue regeneration. In addition, more than 200 HSS clinical investigators are working to improve patient outcomes through better ways to prevent, diagnose, and treat orthopedic, rheumatic and musculoskeletal diseases. The HSS Innovation Institute works to realize the potential of new drugs, therapeutics and devices. The HSS Education Institute is a trusted leader in advancing musculoskeletal knowledge and research for physicians, nurses, allied health professionals, academic trainees, and consumers in more than 165 countries. The institution is collaborating with medical centers and other organizations to advance the quality and value of musculoskeletal care and to make world-class HSS care more widely accessible nationally and internationally.