Louis A. Shapiro of HSS: Five Things You Need To Be A Highly Effective Leader During Turbulent Times
Authority Magazine interviews Louis A. Shapiro, president and CEO at HSS, who provided insights and guidance on how to be an effective leader during uncertain times.
Mr. Shapiro advised others to practice leadership by all, listen, be transparent, stay true to the organization and remain flexible.
“At HSS, leadership is something that can be found across the entire organization, at all levels and roles. Encourage every single member of your team to be a leader, regardless of their individual role. This will allow your organization to persevere through even the toughest times,” said Mr. Shapiro.
He noted, “Uncertain times are challenging for all, no matter what your role is in an organization. It is important to provide support to your team, especially when they need it most, and one of the best ways to do that is to listen to what they need. It is also important to listen to consumers so you can adapt what you are providing them to meet their changing needs. HSS did this during the pandemic by increasing our telehealth offerings and transitioning in-person education and community events to a virtual platform.”
Mr. Shapiro continued, “An open line of communication is always crucial, but even more so when there is so much uncertainty around us. At HSS, we have made it a point to remain in constant communication with staff during the pandemic and be as transparent as possible. We’ve done this by hosting regular livestreams, setting up an email for staff to submit questions and creating an informational website with FAQs, just to name a few.”
He added, “Just because times are tough, you shouldn’t abandon what made your organization a success in the first place. Sticking to your core values, your principles and your mission will remind you of how you got to where you are and will motivate you to push through.”
Mr. Shapiro concluded, “While it’s important to stick to your core values, it is also important to be able to adapt and change with the changing needs and priorities of your organization. Don’t just do something one way because you’ve always done it that way. If the situation calls for it, find new — and more effective and efficient — ways to accomplish your goals."
Read the article at Medium.com/authority-magazine/.