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HSS Receives Multiple 2019 Press Ganey Awards for Achieving and Sustaining Exemplary Patient Care

Guardian of Excellence® Award Winner for the Seventh Consecutive Year and First-Time Pinnacle of Excellence® Award Winner for Inpatient Experience

Today, Press Ganey, a nationally recognized private company that measures patient experience, named Hospital for Special Surgery (HSS) a 2019 Press Ganey Guardian of Excellence® Award Winner, as well as a first-time Pinnacle of Excellence® Award Winner. The awards were presented during Press Ganey’s annual conference in Orlando, Florida.

The Press Ganey Guardian of Excellence Award honors hospitals that have reached the 95th percentile for patient experience, engagement or clinical quality performance during a year of data. HSS has been awarded this recognition for seven consecutive years as a result of its consistent delivery of exemplary patient care. The Pinnacle of Excellence Award is presented annually to the top-performing organizations for extraordinary achievement in several categories including inpatient care. Winners are identified based on three full years of performance data.

“We are proud to partner with HSS,” said Patrick T. Ryan, CEO of Press Ganey. “This award is a testament to the organization’s leadership in delivering patient-centered care. By achieving and sustaining this level of excellence, HSS continues to demonstrate its commitment to reducing patient suffering and advancing the overall quality of health care.”

For 45 consecutive quarters (11-plus years) HSS has achieved the 99th percentile among Magnet-designated hospitals for “likelihood of patients recommending HSS to friends and family”. This indicator of patient satisfaction is a proven measure for rating patient care.

“HSS is a world leader in orthopedics and rheumatology because we constantly strive for the highest standards of patient experience, through clinical excellence, advanced research, innovation and commitment to value," said Louis A. Shapiro, president and CEO at HSS. “We are honored by these prestigious awards, which reflect HSS culture and our dedication to constantly enhancing patient care.”

"Our primary goal is to ensure each HSS patient achieves their best possible outcome,” said Bryan T. Kelly, MD, surgeon-in-chief and medical director at HSS. “Our comprehensive care teams work seamlessly to create customized treatment plans suited to each individual’s need.”

Press Ganey partners with more than 11,000 health care organizations, including more than half of all U.S. hospitals, to measure and improve the patient experience.

“This recognition is a reflection of each of our commitments to the HSS mission of providing the highest quality patient care,” said Chao Wu, chief patient experience officer and AVP at HSS. “From the first visit to follow-up appointments, our team works to make each interaction special and with purpose, so our patients can return to doing what they love.”

About Press Ganey

Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

About HSS

HSS is the world’s leading academic medical center focused on musculoskeletal health. At its core is Hospital for Special Surgery, nationally ranked No. 1 in orthopedics (for the 14th consecutive year), No. 2 in rheumatology by U.S. News & World Report (2023-2024), and the best pediatric orthopedic hospital in NY, NJ and CT by U.S. News & World Report “Best Children’s Hospitals” list (2023-2024). In a survey of medical professionals in more than 20 countries by Newsweek, HSS is ranked world #1 in orthopedics for a fourth consecutive year (2023). Founded in 1863, the Hospital has the lowest readmission rates in the nation for orthopedics, and among the lowest infection and complication rates. HSS was the first in New York State to receive Magnet Recognition for Excellence in Nursing Service from the American Nurses Credentialing Center five consecutive times. An affiliate of Weill Cornell Medical College, HSS has a main campus in New York City and facilities in New Jersey, Connecticut and in the Long Island and Westchester County regions of New York State, as well as in Florida. In addition to patient care, HSS leads the field in research, innovation and education. The HSS Research Institute comprises 20 laboratories and 300 staff members focused on leading the advancement of musculoskeletal health through prevention of degeneration, tissue repair and tissue regeneration. In addition, more than 200 HSS clinical investigators are working to improve patient outcomes through better ways to prevent, diagnose, and treat orthopedic, rheumatic and musculoskeletal diseases. The HSS Innovation Institute works to realize the potential of new drugs, therapeutics and devices. The HSS Education Institute is a trusted leader in advancing musculoskeletal knowledge and research for physicians, nurses, allied health professionals, academic trainees, and consumers in more than 165 countries. The institution is collaborating with medical centers and other organizations to advance the quality and value of musculoskeletal care and to make world-class HSS care more widely accessible nationally and internationally.