15:34 PM

CMS looks to revise HCAHPS survey amidst complaints from hospitals

ModernHealthcare.com reports the Centers for Medicare & Medicaid Services (CMS) requested approval from the White House Office of Management and Budget (OMB) to collect public feedback from stakeholders on possible changes to the Hospital Consumer Assessment of Healthcare Providers and Systems survey (HCAHPS). In the case the CMS receives the green light to proceed, survey content may change.

ModernHealthcare.com spoke to Chao Wu, assistant vice president of patient experience at HSS, who explained the way questions are phrased also makes the information less actionable. Wu stated, “For instance, the mailed version of the survey asks patients how many times an action was done by selecting among “never,” “sometimes,” “usually” and “always”. One question is: “During this hospital stay, how often did doctors treat you with courtesy and respect?”” Wu concluded, “That doesn’t correlate to how clinical staff think about providing care. We talk about the quality of healthcare, not how many times we provide the service.”

Read the full article at ModernHealthcare.com.