Crain’s New York Business highlights how healthcare workers in New York hospitals are coping during the COVID-19 outbreak, including insights from HSS clinical nurse leader, Shawna Townsend, MS, RN, CNL-BC, CPN, ONC.

Townsend explained her unique experience transitioning from orthopedic to COVID-19 patients and how she and her team are remaining positive. She described her personal experience to that of being on a rollercoaster, trying to brace for the downs and hold on to the ups. "The beautiful part is when you clap them out," she said of the send-offs for patients who have recovered. "The patients love it."

Read the full article at Crainsnewyork.com. This article also appeared in print on May 11, 2020. 

Additional coverage: AMNY.com.